Product Recall

Black Tempered Glass Gas Cooktops (Certificate number AGA 8145 G)

WHG638BC & WHG958BCElectrolux Home Products Pty Ltd, is recalling Westinghouse Models WHG638BC & WHG958BC Black Tempered Glass Gas Cooktops. Supplied from February 2020. The model and serial number is visible on the base of the unit.

WHAT IS THE DEFECT? The glass in the cooktop does not comply with the Domestic Gas Cooking Appliances Standard. If the glass breaks it may shatter into fragments and shards that may hit people using the cooktop or people near by.

WHAT IS THE HAZARD? The glass may break into sharp fragments or shards and pose a risk of serious injury.

ACTION REQUIRED? Consumers should check the model number of their cooktop to see if it is affected.

If it is a Westinghouse Black Glass Gas Cooktop Model WHG638BC or WHG958BC, please contact us here at Electrolux to arrange for a refund or for a service technician to attend free of charge to replace the product.

Please see https://www.productsafety.gov.au/recalls/electrolux-home-products-pty-ltd-%E2%80%94-westinghouse-black-tempered-glass-gas-cooktop for full details.

Please contact us by calling the toll-free number 1800 001 218 between 8am and 7pm EST Mon-Fri or emailing us at productrecall@electrolux.com.

For further information, please Download the recall notice.

Book Service And Repair

Built by experts — repaired by experts, nobody knows your appliance better than us.

You can trust us to deliver the best possible quality of care, every day for both warranty and out of warranty service and repairs. That's our promise to you.

Book Online Repair Service

Find a Service Center Manage Booking

Appliance is not working, how do I get it fixed?
We have qualified factory technicians available to assist with the repair of your appliance. Simply book a service and repair online. Alternatively, call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.
How do I change my service booking?
You can amend your service booking details online, simply select 'Manage my Booking'. Alternatively, call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.
I need help selecting the best appliance?
Simply use our Buying Guides to help you in your selections
What are the opening times for the Customer Care Support team?
The Customer Care Team are available seven days a week.
• Monday-Friday: 8am-7pm

• Saturday: 9am-3pm

• Sunday: 10am-3pm

All times are Eastern Standard Time.
What does it mean if I have an error code on my display of my appliance?
Please refer to your user manual for details on what the error message means, or contact Electrolux Customer Care on 13 13 49 and we will be glad to assist you with information about what the error message means.
Where can I buy accessories for my appliance?
Accessories can be purchased from the Westinghouse Shop or see your Westinghouse specialist retailer. Alternatively please call Customer Care on 13 13 49 or contact us and we will be glad to assist you.
Where can I buy spare parts for my appliance?
Spare parts for your appliance can be purchased from the Westinghouse Shop. Alternatively please call Westinghouse Customer Care on 13 13 49 or contact us and we will be glad to assist you.
Where can I buy Westinghouse Appliances?
Simply go to Where to buy and type in your post code to find your nearest Westinghouse retailer.
Where can I get a copy of the user manual?
Simply go to User Manuals and type in your model number to download the relevant user manual.
Where do I go for warranty queries?
Please call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you. For more information on warranty Click here.
What is a freestanding dishwasher?
A freestanding dishwasher is a standalone, non-integrated appliance, in your kitchen that cleans your dishes, cutlery and other kitchen utensils. It would usually sit under the benchtop. – Directionally correct